How to Customize FamilyPulse Call Schedules
The timing of wellness calls affects how well they work. This guide shows you how to optimize call schedules for your elderly loved one.
Setting Initial Call Times
Choosing the Best Time
Consider when your loved one is:
Usually home and availableAlert and engagedNot in the middle of activitiesLikely to answer the phoneCommon Optimal Times
Morning calls (8-10 AM):
Catches them after breakfastGood for early risersSets positive tone for dayBefore appointments or outingsLate morning (10 AM-12 PM):
After morning routine completeBefore lunchGood energy typicallyHome and settledAfternoon (2-4 PM):
After lunch and restBefore dinner prepGood for those busy in morningAvoid immediately after napsEvening (5-7 PM):
After dinnerSettled for eveningGood for night owlsBefore bedtime routineConfiguring Schedules in FamilyPulse
Access Schedule Settings
Open FamilyPulse appSelect your loved oneTap "Call Settings" or "Schedule"View and edit call timesSet Primary Call Time
Tap "Call Time"Select hour and minuteConfirm timezone is correctSave changesSet Call Days
Choose which days to call:
"Every Day" (recommended for consistency)"Weekdays Only"Custom day selectionHandling Missed Calls
Retry Settings
Configure what happens if they don't answer:
Retry delay:
How long to wait before retryTypical: 30-60 minutesAdjust based on their routineNumber of retries:
How many times to tryTypical: 2-3 retriesBalance persistence with respectMissed Call Notifications
Set when you're notified:
After all retries exhaustedImmediately if call not answeredAs part of daily summary onlyManaging Schedule Changes
Temporary Changes
For appointments or travel:
Pause calls temporarilyReschedule for different timeResume normal schedule afterPermanent Adjustments
If timing isn't working:
Review call answer ratesAsk your loved one about preferencesTry different timeMonitor for improvementMultiple Calls Per Day
When to Consider
Some situations benefit from multiple calls:
Post-hospital recoveryNew health concernsAdjustment periodHigher monitoring needsSetting Up Multiple Calls
Go to "Add Call Time"Set second call timeCustomize questions for each callExample: Morning mood, evening medication checkTime Zone Considerations
Setting Correct Timezone
Ensure timezone is set to their location:
Calls happen in their local timeYou see times in your timezoneSystem handles conversionDaylight Saving Time
FamilyPulse automatically adjusts:
Calls happen at correct local timeNo action needed from youTimes shift with DST changesSpecial Situations
Hospital Stays
During hospitalization:
Pause calls temporarilyResume when homeConsider different schedule during recoveryTravel
If they travel:
Update phone number if differentAdjust time if neededResume normal when homeVisitors
If they have houseguests:
Keep calls active (provides reassurance)Or temporarily adjust if preferredTips for Schedule Success
Do:
Start with consistent daily callsChoose time when they're reliably homeAllow 15-minute window flexibilityMonitor answer ratesDon't:
Schedule during regular nap timesPick times when they're usually outChange schedule frequentlyIgnore patterns of missed callsTroubleshooting Schedule Issues
Low Answer Rates
If calls often go unanswered:
Try a different timeCheck if phone is workingEnsure they remember to expect callsConsider their daily routineWrong Time Calls
If calls come at unexpected times:
Verify timezone settingCheck for DST issuesConfirm schedule saved correctlyConclusion
Optimizing call schedules helps ensure your loved one answers and engages with FamilyPulse calls. Start with a time that fits their routine, monitor answer rates, and adjust as needed.
Consistent timing helps your loved one know to expect the call and makes it part of their daily routine.
